Tu derecho de desistimiento de 14 días
Dispones de un plazo de 14 días desde la recepción de tu pedido para cancelar tu compra, sin necesidad de justificación y sin penalización, según establecen la Directiva (UE) 2023/2673 y la normativa de protección al consumidor aplicable en tu país.
Los gastos de envío derivados de la devolución del producto corren a cargo del cliente, salvo que el motivo de la devolución sea un error nuestro o un producto defectuoso, en cuyo caso Serendipia Editorial se hará cargo de los gastos de recogida.
Cómo ejercerlo
Rellena el formulario siguiente. Recibirás una confirmación automática por correo electrónico cuando registremos tu solicitud. La devolución se tramitará dentro del plazo legal aplicable a tu compra.
Use this form to exercise your withdrawal right under applicable EU consumer protection law. Submitting it registers your request and we will confirm by email; it does not by itself mean the withdrawal is accepted.
Your withdrawal is subject to the legal deadlines and conditions: the 14-day period (for goods, counted from delivery; for digital content, from the start of the download) and the statutory exceptions to the right of withdrawal. We verify these before confirming, so submitting a request does not by itself guarantee its acceptance.
Model withdrawal form (Annex I.B of Directive 2011/83/EU)
Complete and return this form only if you wish to withdraw from the contract.
To:Serendipia Editorial
Reyes 13
13002 Ciudad Real
CR
Spain
Email: contacto@serendipiaeditorial.com
Phone: +34 926 05 01 64
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods / for the supply of the following service:
______________________________________________________________
Ordered on / received on:
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Name of consumer(s):
______________________________________________________________
Address of consumer(s):
______________________________________________________________
Signature of consumer(s) (only if this form is notified on paper):
______________________________________________________________
Date:
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Source: Annex I, Part B of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.
